Product

Everything you need to bring customers back — and nothing you don't.

ReConnect is deliberately simple: a clean customer list, clear segments, a daily follow-up list, WhatsApp messaging, and honest numbers about what it brings back.

Customers

One clean list of everyone who has bought from you or asked about your products.

Import from the WhatsApp Business app: Connect the number you already use and everyone you've chatted with in the last 6 months becomes a customer, conversation included. No spreadsheet needed.
Phone contacts or a contacts file: Pick customers straight from your phone's contacts, or upload a contacts file from any phone. Tick who to add; friends and family stay out.
Import from CSV: Upload a file from Excel, Google Sheets or your sales app. Match your columns, check for problems, then import.
Clean phone numbers: Local and international formats are cleaned up automatically, and duplicates are caught before they're saved.
Profiles and history: Every purchase, message, note and follow-up for a customer on one timeline.
Tags, notes and owners: Organise customers your way and assign each one to a member of your team.
Search and filters: Find anyone by name, phone, tag, segment, spend or last purchase.
What each customer wants: Note whether each customer wants WhatsApp messages and offers. Anyone who says no, or replies STOP, is left out.
Download or delete on request: When a customer asks, download everything you hold about them or delete their details. Their sales stay in your reports, without their name.
Export any time: Download your customers as CSV whenever you like. Your data is yours.

Orders & delivery

From “I want it” to delivered — and the sale recorded — without a spreadsheet.

Orders: Items, quantities, discounts, delivery fees and tax, with totals worked out for you. Create them from a customer, the WhatsApp chat or the dashboard.
Payments: Paid, part paid or unpaid. Anything still owed shows under Owing, with a polite reminder one tap away.
Invoices: Send an invoice link on WhatsApp with the items, what's been paid, what's left, the due date and your bank details. It updates as payments come in, and customers can print it or save it as a PDF.
Receipts: Send a receipt on WhatsApp after a sale, with your bank details for next time.
Status timeline: Pending, confirmed, preparing, ready, completed — every step and who did it, on one timeline.
Riders: Each rider gets a private link with just their deliveries: call the customer, open the map, mark delivered or failed. No app to install.
Failed deliveries: Pick the reason, and a follow-up to contact the customer and reschedule lands on Today.
After delivery: Check in with “How was it?” and ask happy customers for a Google review. Switch Orders or Delivery off if you don't need them.

Google Business Profile

Your reputation on Google, next to your customers — through Google's official APIs.

Reviews and replies: See every review, filter by stars or unanswered, and reply from ReConnect. Replies show as sent only once Google confirms.
Review alerts: Get told about new reviews, with 1–3 star reviews flagged so you can respond quickly.
Review requests: Ask customers for a review with your Google review link, after a sale or delivery. No incentives, as Google requires.
Performance: How often you were seen on Search and Maps, and how many people called, clicked or asked for directions — as Google reports it.
Posts and profile: Publish updates, offers and events, and keep your phone, website, hours and description up to date.
Profile health: A ReConnect score for how complete your profile is and how well you keep up with reviews.

Automatic segments

Know at a glance who is buying, who is drifting and who needs a reason to come back.

Active, Sleeping, Lost: Based on each customer's last purchase — 30 and 90 days by default, adjustable in Settings.
VIP: Customers whose lifetime spend passes the threshold you set, with alerts when they reply or start going cold.
Hot: Customers who messaged you recently (within 7 days by default), so you can reply while they're interested.
Updated daily: Segments refresh automatically every day and whenever you record a sale.

Health and opportunities

See who is going cold before they're gone, and where your next sales are most likely to come from.

Customer health score: Every customer gets a 0–100 score based on their own buying rhythm: someone who buys monthly is flagged sooner than someone who buys twice a year.
Going cold list: Customers past their usual time to buy, sorted so the ones slipping away fastest come first.
Revenue opportunities: Customers due to buy again, VIPs cooling off, warm leads and sleeping customers, each with the reason and their usual order value.
VIP alerts: Know straight away when a VIP replies, or when one starts going cold.
Money at risk: What your customers who are going cold usually spend in a year, so you know exactly what's at stake and who to call first.
Lost lead recovery: People who asked about a product but never bought are listed with what they asked. A recovery follow-up is added for you, and recovered sales are counted.
ReConnect Score: One number from 0 to 100 for how well you look after customers: replies, follow-ups, customer health and win-back effort, with a tip for what to improve.

Follow-ups

A simple to-do list of people to contact, so nobody slips through the cracks.

Daily action list: Open Today to see who to reply to, who to follow up with, who to win back and which leads to recover, most urgent first.
Missed customer alerts: If a customer waits longer than your reply target, whoever looks after them is told. Managers are warned before WhatsApp's 24-hour reply window closes.
Due today and overdue: See exactly who to contact now, grouped by day.
Suggested follow-ups: ReConnect suggests follow-ups when a valuable customer goes quiet. You decide whether to act.
Assign to staff: Share the work across your team and see who completed what.
Reschedule or complete: One tap to mark a follow-up done, move it, or cancel it.
Calendar view: See the month at a glance and plan the week ahead.
Repeat purchase reminders: ReConnect learns how often each customer buys and reminds you a couple of days before they're due.

Sequences and campaigns

Follow up over several days without keeping track in your head.

Follow-up sequences: Day 1 → Day 3 → Day 7, with a suggested message for each step. Start from the built-in win-back sequence or make your own.
Stops at the right time: A sequence ends by itself when the customer replies or buys, so nobody gets a reminder they don't need.
Reactivation campaigns: Choose a group, such as lost customers or VIPs going cold, and add them all to a sequence in one go.
Honest results: See who was messaged, who replied, and the sales that followed, including those linked to the campaign.

New stock, birthdays & seasons

A good reason to message customers, with the right people and the words ready.

New stock: Type what just arrived and see who bought something similar or usually buys it, with a message ready to send.
Birthdays: See whose birthday is coming up and send a warm message on the day. Birthdays are never treated as offers.
Seasons and holidays: New Year, Valentine's, Sallah, Mothering Sunday, Easter, Independence Day, Black Friday, Christmas and more, each with a suggested message.
Only people who said yes: Offers go to customers who agreed to hear from you, or, if you choose, everyone except those who said no.
Sample messages for your industry: Templates written for fashion, salons, skincare, restaurants, phone shops, estate agents and more. Edit them to sound like you.

WhatsApp messaging

Send personal messages from the customer's profile — from your own WhatsApp for free, or automatically through Meta's official WhatsApp Business Platform.

Send from your WhatsApp: ReConnect prepares the message and opens WhatsApp on your phone or computer. Tap Send, confirm, and it's recorded with the follow-up done. No message fees.
Automatic sending (optional): Connect your number to send in one click with delivery and read ticks. Meta charges some of these messages.
Templates: Save messages you send often, with the customer's name and details filled in for you.
Shared inbox: One WhatsApp inbox for the whole team: Unanswered, Mine, Unassigned and Done, with how long each customer has waited. Staff claim new conversations; anyone can mark one done.
Internal notes: Leave notes for your team right in the conversation. Customers never see them.
Conversation view: Messages and replies in one thread, with delivery and read status.
Consent and STOP: Consent is tracked for every customer. A STOP reply opts them out automatically.
24-hour window: When sending automatically outside WhatsApp's 24-hour reply window, ReConnect prompts you to use an approved template.
Demo Mode: Try the whole flow with sample conversations before connecting a real number.
You press send: ReConnect never messages customers automatically.
Several numbers: Larger businesses can connect a number per branch or team. Replies are answered from the number the customer wrote to.

Recovered sales

Record sales in seconds and see which ones came from following up.

Link sales to follow-ups: When you record a sale, choose the follow-up that led to it.
Revenue attributed to follow-ups: Only linked sales count. No automatic credit, no inflated numbers.
Customers re-engaged: How many customers replied or bought after you reached out.
Staff accountability: For each person: average reply time, missed replies, follow-ups done on time, customers waiting, their ReConnect Score and what's at risk in their customers, with a scorecard page each.
Reports and exports: A month-by-month summary, and CSV downloads of sales, follow-ups, messages, team results and campaigns.

Team and permissions

Bring your staff in without giving everyone access to everything.

Owner, admin, manager, staff: Clear roles. Only owners manage billing and the team; owners and admins manage settings and the WhatsApp connection.
Staff see their own customers: Staff only see the customers and follow-ups assigned to them.
Invitations by email: Invite people with a link. Remove access in one click.
Activity log: Sign-ins, exports, deletions and other important changes are recorded, so you know who did what.
Two-step login: Anyone can add a code from their phone to their password, so a stolen password isn't enough to get in.

Notifications and reminders

Gentle nudges, in the app and by email, so follow-ups actually happen.

In-app notifications: Follow-ups due, VIP customers replying or going cold, and team updates.
Daily email summary: A short morning email listing who to contact today. Turn it off any time.
Phone notifications: Add ReConnect to your phone's home screen and get a notification when something needs you, like a customer's message.
Monthly results: On the first days of each month, an email with what your follow-ups brought back and who to contact next.

Built for real conditions

Designed for owners who run their business from a phone.

Works on any smartphone: Every screen is designed for small screens first, and works just as well on a laptop.
Light on data: Pages are kept small so they load quickly on mobile data.
Naira pricing: Plans priced in Naira and paid through Paystack.

Your next sale is already in your customer list.

Start with sample customers or your own list. Connect WhatsApp when you're ready.

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